Terms & Conditions
Services and subscriptions terms governing your use of Device Lead offerings.
Last updated: March 12, 2025
Section I
Scope
These Services and Subscriptions Terms and Conditions ("Terms") are applicable to purchases of certain services and subscriptions identified within these Terms, including Product Subscriptions, Device Lead Subscriptions, and device lead services (collectively, the "Services"). These Terms are between you and Device Lead ("Device Lead", "us", "we" or "our"), and govern our respective rights and obligations for the Services. These Terms, together with Site Terms of Use and Privacy Policy, as well as all other applicable terms, conditions, limitations and requirements on the Device Lead website, constitute the entire agreement between you and Device Lead related to the Services. If you enroll in a subscription and/or purchase a service, you acknowledge that you have read, understand, and agree to be bound by these Terms and agree to comply with these Terms.
These Terms require settlement of disputes through binding arbitration and contain a waiver of rights to bring a class action and have a jury trial.
Section II
Subscription Terms
Please note these automatic renewal terms for subscription services. The following additional terms apply generally to Services purchased from Device Lead and provided by Device Lead on a recurring basis ("Subscription Services"). Device Lead currently offers the following Subscription Services: (a) Product Subscriptions for automatically reordered products on your selected schedule; and (b) Device Lead Subscriptions that renew automatically on a monthly or annual basis until canceled.
By signing up for Subscription Services, you agree that your Subscription Service will automatically continue and that Device Lead may automatically charge the payment method associated with your Account for all applicable fees and taxes on a recurring basis at the start of each applicable subscription period until you cancel as described in these Terms. To avoid future charges, cancel before your renewal date.
Except for certain offers that require a specified subscription term, you may cancel your Subscription Service at any time. To terminate, log in to your account and go to the My Account section. If you experience technical difficulty, contact customer care at 1 (800) GO-DEPOT (800-463-3768).
For a Product Subscription: there is no additional fee for this service. The total cost charged for each order is the item price on processing day less applicable discount/incentive, plus tax and delivery fees. Unless you update payment method or cancel, each recurring order is automatically billed to the payment method on file.
For an Annual Device Lead Subscription: the non-refundable fee is €129.99 per year plus applicable taxes. Annual subscription requires a 12-month commitment and automatically renews annually on the renewal date unless canceled.
For a Monthly Device Lead Subscription: the non-refundable fee is €15 per month plus applicable taxes. Monthly subscription renews month-to-month on the corresponding monthly enrollment date unless canceled.
Unless payment method is updated or subscription is canceled, the Annual or Monthly Device Lead Subscription fee is automatically billed to the payment method used at enrollment. Fees are subject to change in Device Lead discretion upon notice where required by law. Device Lead may cancel, terminate, modify, or eliminate Device Lead Subscription offerings at any time with or without notice.
Cancellation for Device Lead Subscription: cancel at any time before the applicable Renewal Date by calling 1-800-GO-DEPOT or online in your account subscription settings. Fees paid before effective cancellation are nonrefundable.
Section III
Product Subscriptions
Enrollment: Enrollment starts with your first automatic delivery order. If you do not select a first order date, order may process immediately. Product Subscription is personal to you and may not be assigned or transferred to third parties.
Limitations on use and availability: Device Lead reserves the right to accept, refuse, cancel, or modify Product Subscription orders in its sole discretion. If an item is unavailable on scheduled processing date, Device Lead may notify you of delay and attempt fulfillment later. If item is no longer available, that subscription may be suspended and additional orders for that item will not be placed.
Fees, payment, and discounts: Credit cards are the accepted payment method for Product Subscriptions on the website. Device Lead may offer discounts or incentives, including item discounts and/or delivery incentives, subject to change and terms posted at enrollment. If payment becomes invalid or rejected, subscription may be placed on hold until updated.
Notifications: If account, delivery address, or payment issues arise, Device Lead may notify you by email and place subscription on hold until resolved.
Section IV
Device Lead Services
The following terms apply to Device Lead Subscriptions and technology support services provided by Device Lead ("Device Lead Services").
Minimum requirements to install Device Lead Subscription: Device must have at least 10MB free hard disk space and 256MB RAM. Supported operating systems: Windows 10 and 11. Device must be virus free at time of purchase.
If internet access is required for remote support, you must ensure connectivity and suitable environment for delivery of remote Device Lead services.
Access to equipment and use of software: You authorize Device Lead to connect to, access, and control your equipment, including opening equipment, accessing/removing internal components, and performing repairs. Device Lead may use/download software, gather system data, and modify settings and profiles as needed to deliver Device Lead services.
Device Lead may recommend Device Lead software and/or third-party software. Software may be included or offered for additional fee. You acknowledge that services may not be provided if recommended software is not installed. Software use is subject to applicable end user license agreements and these Terms. Trial software may expire unless license is purchased. Device Lead may update/change software and may remove software when services cease where applicable.
Device Lead software is licensed on a revocable, non-exclusive, non-transferable basis for use with Device Lead services. You may not copy, reverse engineer, decompile, disassemble, sublicense, lease, distribute, alter proprietary notices, or transfer software except as permitted. Third-party software is licensed by its respective owners/licensors and remains subject to third-party terms. Device Lead does not own, license, or warrant third-party software.
Data backup: You are solely responsible for maintaining complete and comprehensive backup of all data/software before service. Device Lead disclaims responsibility for data loss, damage, corruption, business interruption, and related harms, subject to specific limits/liquidated damages in these Terms.
Section V
All Services
Accounts: Some Services may require an account. By establishing an account, you confirm legal age and capacity to enter these Terms. Account is personal to account owner, and owner is responsible for account use, credential confidentiality, and monitoring unauthorized use.
You agree to electronic communications for entering agreements, orders, notices, receipts, and transaction records, and waive requirements for non-electronic signatures/documents where permitted. Device Lead may record/store/monitor communications.
Limitations on use and availability: Services are for personal/internal company use only. You may not resell, transfer, sublicense, lease, rent, subcontract, or use services to compete with Device Lead. Services are subject to parts/material availability and provided on an AS IS and AS AVAILABLE basis.
Limited warranty and limitation of liability: Device Lead warrants commercially reasonable efforts to provide services. If nonconforming services are reported in writing within thirty (30) days from completion, Device Lead will re-perform nonconforming services. This remedy is your sole and exclusive remedy for breach of warranty. Additional disclaimers, exclusions, and liability caps apply as stated in the full terms, including exclusions for indirect/special/consequential damages and overall liability limits.
Indemnification: You agree to indemnify, defend, and hold harmless Device Lead and related parties for claims, liabilities, damages, and expenses arising from violation of laws/terms, third-party rights violations, intellectual property claims connected to your use, or personal injury/property damage attributable to you.
Arbitration and class action waiver: These Terms are governed by Florida law. Unresolved disputes are subject to binding arbitration administered by AAA in Palm Beach County, Florida. By agreeing, you waive rights to class action participation/class arbitration and jury trial to the extent permitted. Non-arbitrable claims are subject to exclusive jurisdiction in designated Florida courts as specified in the Terms.
These Terms also include provisions on survival, waiver, severability, entire agreement, assignment, independent contractor status, and notices.
Questions about these terms?
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