24X7 Assistance
Support is available 24x7, 365 Days for covered issues.
Need support year-round?
The annual fee is Non-refundable and will be automatically charged to your payment method unless you cancel before the end of the annual term.
Covers Unlimited Devices
Your subscription includes tech support for all of your devices regardless of where and when they were purchased.
Devices covered
This subscription covers computers, tablets, printers, smart home devices, and more.
Covers Unlimited Devices
Your subscription includes tech support for all of your devices regardless of where and when they were purchased.
Computers
Tablets
Printers
Routers
Smart devices
Smartphones
Essential Services
Choose the service package that best fits your device needs.
New computer?
⏻ Essential Setup
Get your new device ready to go — fast, clean, and hassle-free.
- Speed up and optimize your device
- Remove unwanted trial software and startup programs
- Set up automatic Windows updates for security
- Personalize and configure your device
- 30 days of tech coaching and support
Get Essential Setupfor €99.99
Existing computer issues
🛠 Essential Repair
Fix issues fast and get your device running like new.
- Comprehensive diagnostics to identify slowdowns
- Resolve virus and software issues
- System tune-up to restore speed and performance
- Remove unwanted programs and digital clutter
- 30 days of tech coaching and support
Get Essential Repairfor €199.99
Service Options
Find support options across premium plans, data services, associate support, and digital software delivery.
Data Services
Protect what matters — migration, backup, secure erasure, and recovery services for your critical files.
View details ->Associate Performed Services
Quick, efficient in-store help for everyday tasks — often completed while you wait.
View details ->Electronic Software Download
Purchase digitally and get your software delivered instantly — with optional expert installation support.
View details ->Premium Plan
Upgrade to our Golden Plan for priority 24X7 support, unlimited devices, and long-term peace of mind.
View details ->Frequently Asked Questions
Quick answers to common support questions.
Our technicians are unable to perform password resets or make account changes on your behalf. However, they are happy to guide you step-by-step through the process over the phone.
Yes, our team can assist with printer setup and troubleshooting common printer issues. Give us a call, and we will do our best to help resolve the problem.
We can assist with common software-related issues affecting your computer. However, hardware-related problems and data recovery services are outside the scope of support.
The 24/7 Remote Device Lead Support application is supported on computers running Windows 10 or Windows 11.
You can connect with a technician through the chat feature in the desktop app you installed when activating your service. Alternatively, you can call our U.S.-based support line and select option 2 for tech support. We are open 24/7/365 to assist.
1. An Annual Device Lead Subscription requires a 12-month commitment. An Annual Subscription will be automatically renewed on an annual basis, which is the 12-month anniversary of the start of your Annual Device Lead Subscription. Unless you update your method of payment or cancel your Subscription, the Annual Device Lead Subscription fee will be automatically billed to the method of payment you use when you create your Subscription. Log in to your account and access the subscriptions option to manage or cancel the Subscription. Minimum requirements to install: Device must have at least 10MB free hard disk space and 256MB RAM. Supported OS systems: Windows 10 and 11. Device must be virus free at the time of purchase.
2. A Monthly Device Lead Subscription will be automatically renewed on a month-to-month basis on the same date as your enrollment date in the following calendar month, unless you cancel. Unless you update your method of payment or cancel your Subscription, the Monthly Device Lead Subscription fee will be automatically billed to the method of payment you use when you create your Subscription. Log in to your account and access the subscriptions option to manage or cancel the Subscription. Minimum requirements to install: Device must have at least 10MB free hard disk space and 256MB RAM. Supported OS systems: Windows 10 and 11. Device must be virus free at the time of purchase.
2. A Monthly Device Lead Subscription will be automatically renewed on a month-to-month basis on the same date as your enrollment date in the following calendar month, unless you cancel. Unless you update your method of payment or cancel your Subscription, the Monthly Device Lead Subscription fee will be automatically billed to the method of payment you use when you create your Subscription. Log in to your account and access the subscriptions option to manage or cancel the Subscription. Minimum requirements to install: Device must have at least 10MB free hard disk space and 256MB RAM. Supported OS systems: Windows 10 and 11. Device must be virus free at the time of purchase.